Eligibility for Returns:

Items are eligible for a return or refund within 30 days of delivery if they are defective, damaged, or not as described.

Personalized or custom items may not qualify unless they arrive damaged or with errors.

 

Return Process:

• Contact Us: Reach out via shop@musesyncstudio.com to initiate the return process.

• Proof Required: Provide photographs of the issue for faster processing.

 

Shipping Fees:

• If the item is not as described or defective, return shipping fees will be covered by us.

• If the item is returned for other reasons (e.g., a change of mind), the customer is responsible for return shipping fees.

 

Refund Timeline: Refunds will be processed within 7–10 business days once the returned item is received.